Please find below are full terms and conditions, specifically for purchasing Kitchen and Bath Faucet and Fixture products and accessories from the Vigo Industries e-Commerce website at www.vigoindustries.com.
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the agreement, what to do if there is a problem and other important information. By submitting an order to us, you agree to accept the terms set out below.
2.1 Who we are. We are Vigo Industries, a New York corporation with its headquarters at 135 W 25th st 3rd Floor, New York, NY 10001
2.2 How to contact us. You can contact us by calling Vigo Industries Customer Service at +1 866-591-7792 or email us at orders@vigoindustries.com 8:00 AM - 5:30 PM (Easterm Time Zone) Monday – Friday. You can also contact us via email or chat by following the instructions on this link.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3.1 How we will accept your order. Our acceptance of your order will take place when we email you an order acknowledgement confirming the details of your order, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing or by telephone and will not charge you for the product. This might be because the product is out of stock, your payment card was not authorized, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because these terms have not been complied with. If the product ordered is out of stock, you will have the option to receive a refund or wait for the product to ship once it is restocked.
3.3 We only sell to the United States of America and Canada. Our website is solely for the promotion of our products in the U.S and Canada. Unfortunately, we do not accept orders addressed outside the U.S. and CA. Shipments to Alaska, Hawaii, Virgin Islands and Guam are not available. Any shipments to locations other than in the United States and CA may be subject to import or export control laws or regulations, and you will be responsible for ensuring compliance with any rules applicable to use of the product outside the U.S. We do not ship to Virgin Islands, Guam, Alaska and Hawaii.3.4 No Resale. Vigo Industries.com orders are for individual use only and any bulk, stock, or resale orders will be rejected unless fulfilled by PRO account.
4.1 Your rights to make changes. Please promptly contact us if you wish to make a change to your order. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may be allowed to cancel your order.
4.2 Our rights to make changes. We may change the product to reflect changes in relevant laws and regulatory requirements. We will contact you if there are any material product changes prior to fulfilling your order.
5.1 Price. The price of the product will be the price indicated on the order pages when you placed your order.
5.2 Sales Tax. Sales Tax for the products will be shown on the Checkout Page as applicable to those products based on the billing address.
5.3 Incorrect prices. Although we try our best to ensure our prices for the products are correct, some products may be incorrectly priced. If the product's correct price at your order date is higher than the price stated to you, we will contact you before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may cancel the order, refund your payment and require the return of any goods provided to you.products to you. We may offer additional payment options in the future at our discretion.
5.4 When you must pay and how you must pay. We accept payment with PayPal, Visa, Mastercard, Discover, or American Express credit cards or debit cards. Payment must be received prior to shipment. We will not charge your card until we ship the
6.1 Delivery costs. Delivery charges are included in the checkout cart unless the order qualifies for free shipping, in which case this will also be identified in the checkout cart. Products that are too large, heavy, or bulky to be shipped by parcel shipping may incur additional charges and will be delivered curbside at the shipping address by scheduled appointment.
6.2 When we will provide the products. We will deliver the goods to you as soon as reasonably possible, typically within 4 to 7 working days Monday to Friday. Once we accept your order. We will send you an email notification that the products have been shipped. If the products are backordered or no longer available, please contact us and we will provide a new expected shipment date. If the revised date is not acceptable to you, you may modify or cancel your order.
6.3 Delivery delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the order and receive a refund for any products you have paid for but not received. We recommend that you do not arrange a plumber to install the goods until you have received and inspected the products.
6.4 Title and Risk of Loss. Title and risk of loss pass to you once the shipment has been delivered to the shipping carrier. In addition, title and risk of loss of any returns does not pass to us until the product arrives at our designated return location.
6.5 Additional Information. For additional details on Shipping & Delivery, please see this link.
7.1 Order Cancellations. You may cancel your order prior to shipment by contacting us as listed above.
7.2 Order Returns. In addition to the warranty rights you may have under Section 9 below, you may return your product according to the product return information located on the packing slip included with your shipment. For the fastest possible assistance, please have your packing slip and order number ready for our customer service representative and call us toll free at the number listed above.
8.1 We may cancel the order if you break these terms. We may cancel any order at any time upon notice to you that you have violated these terms or that we cannot deliver the products to you.
8.2 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 14 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
9.1 Product warranty. Each product is supplied with Vigo Industries and its Manufacturer's warranty. In addition to the warranty language contained in the product, product warranties can be found here. Please read these warranty terms carefully and inspect the product upon delivery. You must promptly notify us of any product damage or defect after receiving the product. This warranty is Vigo Industries and its exclusive warranty on the products.
9.2 How to tell us about problems. If you have any questions or complaints about the product, please contact us at the number listed above or listed in the warranty documentation contained with the Product. We will provide information on how to repair, return, or replace the products.
9.3 Disclaimer of other warranties and limitation on liability. Vigo Industries. IS PROVIDING THE WARRANTY INCLUDED WITH THE PRODUCT IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Vigo Industries. DISCLAIMS ALL OTHER WARRANTIES AND ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH YOU MAY INCUR IN CONNECTION WITH YOUR PURCHASE OR USE OF THE DEVICE, WHETHER OR NOT YOU HAVE ADVISED US OF THE POSSIBILITY OF SUCH LOSSES OR WHETHER OR NOT WE SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF SUCH LOSSES. Some jurisdictions do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary from jurisdiction to jurisdiction.
We will only use your personal information as set out in our Privacy Policy.
11.1 Subcontracting. We may use third party providers to fulfill our obligations under this agreement, including order fulfillment and shipment delivery.
11.2 No Assignment. This agreement is between you and us. No other person shall have any rights to enforce any of its terms, except in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the agreement or make any changes to these terms.
11.3 Governing Law and Venue. These terms and any orders placed on Vigo Industries.com are governed according to the laws of the State of New York, U.S.A., without reference to its conflicts of law principles. The exclusive venue for any judicial action dispute arising out of or relating to this Agreement will be the state courts located in New York, New York or the federal courts located in New York Tri State Area, and each party waives any challenge to venue or personal jurisdiction.
11.4 Force Majeure. Delays resulting from any cause outside the reasonable control of either Party, including without limitation acts of God, acts or requests of government or governmental agencies in their non-commercial capacity, riot or civil commotion, sabotage, accidents, fire, flood, explosion damage to plants or facilities, epidemics, typhoons, quarantine restrictions, or absence of normal means of communication or transportation (each, a “Force Majeure Event”) will extend the time of performance for the affected Party. Neither Party will be liable for any loss, damage, detention, or delay resulting from a Force Majeure Event.
11.5 Severability. Each part and Section of this Agreement is severable if held invalid or unenforceable by a court of competent jurisdiction. The remaining portions of this Agreement will not be affected and will be valid and enforceable. The Section and paragraph headings in this Agreement are for convenience only and will not affect the interpretation of this Agreement.
11.6 Waiver. Our failure to exercise or delay in exercising any right, remedy, power, or privilege arising from this Agreement will not be considered a waiver thereof, and no single or partial exercise of any right, remedy, power, or privilege hereunder will preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
11.7 Survival. Any Section of these Terms that, whether by implication or nature, are intended to survive will survive the expiration or termination of this Agreement
