FREQUENTLY ASKED QUESTIONS
Have a question about one of VIGO’s products or about VIGO in general? Chances are, someone else has had the same question. Below are answers to some of the most commonly asked questions.
For any additional questions please see our Support Page.
KITCHEN
ARE VIGO KITCHEN SINK & FAUCET PRODUCTS CUPC CERTIFIED?
Most VIGO kitchen sinks & faucets are cUPC certified with the exception of our Matte Stone Farmhouse Kitchen Sink models: VGRA3318BL, VGRA3618BL, VGRA3018CS, VGRA3318CS, and VGRA3618CS.
ARE VIGO KITCHEN SINKS DESIGNED WITH STANDARD SIZE DRAIN HOLES?
Yes, all VIGO kitchen sinks have standard 3 1/2” diameter drain holes.
WHAT GAUGE ARE VIGO KITCHEN SINKS?
VIGO kitchen sinks are either 16 gauge or 18 gauge, with all sinks having type 304 nickel bearing stainless steel content.
WHAT IS THE STANDARD WARRANTY ON ALL KITCHEN FAUCETS?
The Limited Lifetime Warranty refers to the finish of the product. Mechanically, they have a one (1) year warranty on sprayer parts and five (5) year warranty for cartridges. For further information, please visit our Warranty Page.
SHOWER
WHAT IS THE THICKNESS OF THE GLASS OF THE SHOWER DOOR PRODUCTS?
Most VIGO shower doors and enclosures have 3/8” thick glass. The only exceptions are VG6031, VG6071, VG6072, VG6073 & VG6074 which each have 5/16" thick glass.
ARE VIGO SHOWER GLASS PANELS ANSI CERTIFIED?
Yes, all showers from VIGO have tempered glass that is ANSI Z97.1 certified.
WHAT BACK WALL MATERIALS CAN I USE FOR VIGO SHOWER ENCLOSURES?
VIGO shower enclosures can be used with many different styles of shower walls. Most professional installers prefer a tile wall, which always complements the esthetics and design of the frameless shower.
WHAT WARRANTIES ARE INCLUDED WITH VIGO SHOWER DOORS & ENCLOSURES?
VIGO provides a lifetime no-rust warranty on all hardware. VIGO provides a lifetime warranty on all shower doors and enclosures. For further information, please visit our Warranty Page.
CAN VIGO SHOWER ENCLOSURES BE PAIRED WITH OTHER NON-VIGO SHOWER BASES?
Yes, provided the measurements of the base being used match up with the measurements of a corresponding VIGO base. For optimal use, VIGO highly recommends the use of a VIGO base with any VIGO shower enclosures.
WHAT ARE VIGO SHOWER BASES MADE OF?
VIGO shower bases are acrylic and fiberglass composite complemented with a wood reinforcement.
DO YOU REQUIRE MORTAR FOR THE INSTALLATION OF A VIGO SHOWER BASE?
Yes, all VIGO shower bases must be set in a bed of mortar for proper installation. This gives the shower base a solid foundation and prevents the base from flexing when stood upon.
CAN A VIGO SHOWER ENCLOSURE BE INSTALLED DIRECTLY ON THE FLOOR?
All VIGO shower enclosures can be installed either on a shower base or a tiled floor.
ARE VIGO SHOWER PANELS THERMOSTATICALLY AND PRESSURE BALANCED?
Most VIGO shower panels are thermostatically balanced, with the exception of VG08011. VIGO shower panels are not pressure balanced.
WHAT IS THE MAXIMUM PRESSURE ALLOWANCE?
Most VIGO shower panels operate at a max pressure of 60 psi, with the exception of VG08011 which operates at a max pressure of 80 psi.
WHICH SHOWER PANELS CAN USE MULTIPLE FUNCTIONS AT THE SAME TIME?
Models VG08005, VG08007 and VG08008 allow multiple functions at once.
WHAT TYPE OF CONNECTIONS ARE REQUIRED FOR INSTALLATION?
VIGO Shower Panels come pre-packaged with two (2) ½” female threaded connections for the water supply lines.
WHAT IS THE STANDARD WARRANTY ON THE SHOWER PANELS?
The Limited Lifetime Warranty refers to the finish of the product. A two (2) year warranty for all shower panel parts. For further information, please visit our Warranty Page.
BATHROOM
ARE VIGO VESSEL BOWL SINKS AND FAUCETS CUPC CERTIFIED?
Yes, all VIGO vessel bowl sinks and faucets are cUPC certified. VIGO bathroom faucets also have WaterSense certification. Further details of our certifications can be found on our Why VIGO Page.
WHAT SIZE ARE THE DRAIN HOLES IN VIGO VESSEL SINKS?
Drain holes in all VIGO vessel sinks measure 1 3/4” diameter.
WHAT SIZE ARE THE OPENING IN VIGO VESSEL FAUCETS?
Opening holes in all VIGO vessel faucets measure 1 3/8” diameter.
DO ALL VIGO VESSEL SINKS COME WITH A DRAIN ASSEMBLY?
If ordering just the vessel bowl, it may not come with a pop-up drain. However, all combinations of faucets and sinks come with a drain assembly. Make sure to double check whether the one you have selected comes with a matching VIGO drain. We also sell VIGO drain assemblies separate.
GENERAL
WHERE CAN I BUY VIGO PRODUCTS? CAN I BUY FROM VIGO DIRECTLY?
VIGO is sold at thousands of stores around the country and on the most popular online retailers such as Home Depot, Lowe's, Build.com, Overstock.com, eFaucets, Menard's and hundreds more. Please see our Where To Buy VIGO page. VIGO does not sell direct to consumers.
WHERE ARE THE PRODUCTS MANUFACTURED?
All VIGO products are manufactured in China through VIGO-owned, as well as third party suppliers. VIGO employs a team of technical and quality control experts in China who work closely with all facilities to insure the highest standards are met during the product development and manufacturing process.
WHERE DO VIGO PRODUCTS SHIP FROM?
Most products ship from our warehouse in Edison, NJ. Some ship directly from retailer warehouses across the US and Canada. To find out where your particular shipment is coming from, please inquire with the retailer you purchased.
ARE VIGO PRODUCTS ENVIRONMENTALLY FRIENDLY?
Many of VIGO’s products meet or exceed stringent testing and certifications for various state and federal environmental standards. All bathroom faucets are WaterSense® certified and all kitchen faucets are fully CALGreen certified. Further details of our environmental certifications can be found on our Why VIGO Page.
HOW CAN I TELL WHICH CERTIFICATIONS A PRODUCT HAS?
Each products’ certifications are listed on the retailer’s site or on VIGO’s website under the Certifications tab.
WHAT IS YOUR RETURN POLICY?
Return guidelines vary from one retailer to the next. Check with the retailer where you purchased your product to determine specific return policies.
WHAT WARRANTY DOES VIGO OFFER FOR THEIR PRODUCTS?
VIGO offers a Limited Lifetime Warranty on their products, constrained to the original installation and owner. This varies depending on the product category. More information can be found on our Warranty Page.
WHAT SHOULD I DO IF I’M HAVING TROUBLE INSTALLING A PRODUCT?
You have the installation templates and instructions that arrived with the product. If you’re still having trouble, please call us at 1-866-591-7792 for further assistance.